Refund & Return Policy
Refund and return policy
We accept returns on unworn items within 30 days of delivery. This page sets out the conditions, the process, how long refunds take and the return shipping cost for each destination country.
Return conditions
- Items must be unused, unwashed and free of perfume, deodorant or makeup marks.
- Original packaging must be intact, including tags and poly bags.
- Items marked final sale, and pierced jewellery, cannot be returned.
- Returns must be initiated within 30 days of the delivery date in the tracking record.
How to start a return
Email reckence10@outlook.com with your order number, the item name and the reason. We reply within one business day with a return address and reference. Pack the item in its original packaging, write the reference on the parcel and send it with a tracked service. Keep the tracking number until the refund is confirmed.
Refund timing
We inspect returns within two business days of arrival. Once approved, the refund is issued to the original payment method within 5 to 10 business days. Original shipping fees are not refunded unless the item arrived damaged or incorrect.
Return shipping cost by country
The amounts below are deducted from the refund when we provide a prepaid return label. If you arrange your own tracked return, you pay the carrier directly.
| Country | Return shipping cost |
|---|---|
| United States | US$18 |
| Canada | US$22 |
| United Kingdom | US$20 |
| Germany | US$21 |
| France | US$21 |
| Spain | US$22 |
| Italy | US$22 |
| Netherlands | US$22 |
| Australia | US$24 |
| Japan | US$20 |
Damaged or incorrect items
If a parcel arrives damaged or contains the wrong item, email us within 48 hours with photographs. We cover the return cost and send a replacement or refund as you prefer.
Contact
Returns and refund questions: reckence10@outlook.com