Shipping Policy
Shipping policy
Orders are shipped from our warehouse in Guangzhou, China. This page explains which carriers we use, how long dispatch takes, how long delivery takes and how shipping costs are calculated.
Carriers we use
Standard orders travel with YunExpress or 4PX and are handed to the local postal network on arrival. Express orders ship with DHL eCommerce or UPS. The carrier assigned to your order is shown in the tracking email sent at dispatch.
Dispatch time
Orders placed before 14:00 China Standard Time are packed the same business day. Orders placed later, or during public holidays, are dispatched on the next business day. Dispatch takes one to two business days; during a seasonal drop it can take up to three, and we email you if that happens.
Delivery time
Standard tracked delivery takes 7 to 15 business days after dispatch for the United States, Canada, the United Kingdom, Germany, France, Spain, Italy, the Netherlands and Australia. Japan usually arrives in 5 to 10 business days. Express delivery takes 3 to 7 business days. These ranges exclude customs clearance.
Shipping costs
Standard shipping is free on orders over US$59. Orders below that threshold are charged a flat US$6.90 regardless of destination. Express shipping is calculated at checkout by destination and parcel weight, starting at US$19.
Tracking
A tracking number is emailed when the parcel leaves our warehouse. Tracking can lag by 24 to 48 hours while the parcel moves between hubs. If tracking has not updated for five business days, contact us and we will open a trace with the carrier.
Customs and duties
Import duties and taxes are set by the destination country and are the responsibility of the recipient unless collected at checkout. We declare parcels at their actual value.
Lost or delayed parcels
If a parcel is confirmed lost by the carrier, we send a replacement or issue a full refund. If a parcel is delayed beyond the ranges above, contact us and we will check with the carrier before deciding on a replacement.
Contact
Shipping questions: reckence10@outlook.com